We frequently received customer's mail regarding the installation of the Remote Controlled HDTV Antenna. Here are some tips that can help you install the Antenna and resolve the problem.

 

Problem 1. No power on the control box?

 

If there is no power on the control box,  there may be problem on the Power adapter or the control box. You can test the power adapter to see if the adapter has output or not. If the power adapter is still work, then the problem should be at the control box. If your adapter does not have any output, then the adapter may be defective. You can contact your seller to replace the defective part under the Warranty period.

 

Problem 2. Antenna not rotate?

 

The Antenna is designed with remote controlled rotate function. The motor rotor is controlled by the signal coming from the control inside.

 

If the control box is not power on, go back to question 1 above.

 

If the control box is power ON and Antenna does not rotate, follow these steps:

 

Firstly, if the LED light on the Antenna is not ON, then there is problem with the connection between the Antenna and the control box. Check the cable to see if there is connection problem.

 

Second, if the LED light on the Antenna is ON, then the connection between the antenna and the control box is OK. Check the control box to see if the green light comes on when you press the rotation button. If the green light not come on at the control box, then the problem maybe on the control box.

 

If the control box has green light ON when press the rotation button, then the problem maybe on the motor rotor or the Antenna main unit. Call customer service to help.

 

Problem 3. My Antenna power on and rotate OK, but I still get no recption?

 

In this case, there should be no problem with the Antenna. You will need to check if you have correct setting on your TV. Call you TV manufacturer for help.

 

If your TV is not HD ready, then you will need a digital converter box to get the digital channels on your TV.

 

If your TV is HD ready, check the setting to make sure that you set up the signal source at Air/Antenna and then scan the channels. Please contact your TV manufacturer on how to set up the TV for Antenna.